Client
Mechgiri
Duration
10 weeks
Category
On-Demand Services
The Challenge
Mechgiri struggled with manual booking management, no real-time service tracking, inefficient technician allocation, delayed customer communication, and absence of digital payment options. Their operations couldn't scale beyond local areas without a technology platform. They needed a comprehensive mobile app solution similar to Urban Company or Uber for mechanics that could handle booking management, real-time GPS tracking, automated technician assignment, in-app payments, and service history tracking.
Our Approach & Solution
BestlaTech designed and developed a complete on-demand service platform ecosystem including a React Native mobile application for iOS and Android with customer and mechanic interfaces, React.js admin web dashboard for operations management, Node.js RESTful API backend with microservices architecture, real-time notifications using Socket.IO and Firebase, Razorpay payment gateway integration for secure transactions, Google Maps API for location services and tracking, and AWS cloud infrastructure with Docker containerization for scalability. The system features automated booking workflows, intelligent mechanic assignment algorithms, push notifications, in-app chat, service rating system, and comprehensive analytics.
BestlaTech partnered with Mechgiri to build a robust, scalable on-demand auto service platform from concept to production. The full-stack development project included native mobile app development using React Native for seamless iOS and Android experiences, modern web application using React.js for admin and mechanic dashboards, and enterprise-grade backend architecture on Node.js with Express framework. We implemented real-time features using Socket.IO for live service tracking, instant notifications, and mechanic-customer chat functionality. The MongoDB database structure was optimized for high-volume transactions with proper indexing and query optimization. Security was prioritized with JWT authentication, data encryption, and PCI-compliant payment processing through Razorpay. The AWS deployment includes auto-scaling groups, load balancers, CloudWatch monitoring, and automated backups. The 10-week agile development process involved parallel development streams, continuous integration/deployment, extensive testing across devices, and iterative client feedback cycles.
Technologies Used
Key Features
Cross-platform mobile app for iOS and Android (React Native)
In-app chat messaging between customers and mechanics
Push notifications for booking updates and offers
Secure online payment processing via Razorpay gateway
Service history and digital invoicing system
Multi-tier user system (customers, mechanics, admins)
Automated booking assignment based on location and availability
Rating and review system for quality assurance
Admin dashboard with analytics, reports, and user management
Mechanic app with earnings tracking and schedule management
Promotional discount codes and referral system
Multiple vehicle profile management per customer
Photo upload for service documentation
Automated email and SMS notifications
Results & Impact
30% increase in daily bookings within first month of launch
Unified cross-platform ecosystem supporting 10,000+ users
Real-time service tracking reduced customer support calls by 40%
85% faster technician assignment with automated algorithms
Streamlined operations with centralized admin dashboard
95% payment success rate with Razorpay integration
Enabled expansion in multiple cities
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